BUSINESS ANALYST
Location
Bengaluru, Karnataka IN
Department
Customer Success
Job Role
Strong expertise in requirements management processes, including standard tools and techniques such as facilitated meetings, use cases, mapping documents, models and other requirements management tools.
What you'll be responsible for?
- Strong expertise in requirements management processes, including standard tools and techniques such as facilitated meetings, use cases, mapping documents, models and other requirements management tools.
- Understanding the SOW and Preparing documentations (BRD, FSD, PRD) in conversational product platforms.
- Develop customer use cases, personas and scenarios and present solutions to clients.
- Should have experience working on Mid to large scale implementations.
- Create Use Cases Diagrams and Activity Diagrams for the stated work flows communicated by client’s
- Work with the engineering teams to build and deploy solutions with optimal resources.
- Track the on-going implementation process and intimate the stakeholders for process deviation if any.
- Resolve day to day queries from development team based on knowledge of customer business.
- Scope and prioritize activities based on business and customer impact.
- Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
- Readiness to travel for short durations within India and outside.
Qualification and other skills
Bachelor’s in engineering or Masters in Computer Applications or tech savvy MBA from good institute.
What you'd have?
- 3-6 years’ experience in defining and managing core products or business applications, either through product management or equivalent activities.
- Worked in the cross functional environment for coordinating various project related aspects.
- Good knowledge and understanding of products in conversational platforms.
- Follow best practices which is under the guidelines set in CBAP (Good to have)
- Understanding ofVarious builders in NLP, AIML (Good to Have)
- Understanding of cloud-based systems along with knowledge of any domain such as Banking, Finance, Healthcare,Web/Social etc.
- Excellent written and verbal communication skills.
- Skilled in presentations and discussions with sales and engineering teams.
Why join us?
- Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer.
We champion diversity and are committed to creating an inclusive environment for all employees
