CUSTOMER SUCCESS MANAGER
Location
Gurgaon, Haryana IN
Department
Customer Success
Job Role
Technically savvy Customer Success Managers who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. Candidate should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests effectively.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base, push adoption rates, and reduce churn.
What you'll be responsible for?
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development.
Qualification and other skills
Graduate Engineer with PG in Marketing or Communications.
What you'd have?
- Graduate Engineer with PG in Marketing or Communications.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities. Ability to influence C Level executives.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
Why join us?
- We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
- Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
- World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
- We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
