LEAD - SYSTEMS ENGINEER
Location
Hyderabad, Telangana IN
Department
Customer Success
Job Role
We are seeking an experienced WhatsApp Engineers to join our team and help us build a WhatsApp chatbot flows from web backend admin panel. The successful candidate will be responsible for designing the conversation flow and intents of the bot, integrating it with different subjects, setting up the web backend for an admin panel, and deploying the bot to a hosting service.
What you'll be responsible for?
- Application/production SRE
- In dept knowledge on Kubernetes, Docker, Redis and Rabbit MQ.
- Basic Shell or python scripting
- Deployment on application in Kubernetes or Docker
- Troubleshooting application issues and raise to L3.
- Preferred VAS domain knowledge with whatsapp or RCS flows.
- Understand and follow workplace policies and procedures.
Qualification and other skills
- Extremely organized and thorough
- Track record of successful consulting
- Strong academic record including a degree
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment; ability to work independently; ability to travel infrequently
- A genuine interest in business challenges and ideation of solutions to meet customer business objectives
- Superior conflict resolution, decision making and interpersonal skills
- Strong problem-solving skills: diagnosis, root-cause assessment, option evaluation and resolution
- Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines Additional Skills Advantageous To The Position
- Knowledge of SAAS products and customer base preferred
- Experience with an ESP, ISP
What you'd have?
- Proven experience as SRE/Devops with knowledge on Whatsapp and RCS flows.
- Solid understanding of Redis, Rabbit MQ , Kubernetes and Docker
- Experience with Python/Shell Scripting
- Experience with SQL
- Familiarity with Docker and cloud hosting services like Azure.
- Good understanding of software development principles and practices, including agile methodologies
- REST API
- SQL, Linux
Why join us?
We thought you'd never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture But the real perks are:
- Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
- World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
