Call Management Services

Call Management Services

Even with today’s “always connected” lifestyles, everyone experiences some level of frustration when trying to communicate. Whether it is an incoming call at an inconvenient or awkward time, a call missed while the phone was off or out of coverage or repeatedly trying to reach someone only to reach voicemail or a busy signal.

Given the different modes of communication available to the subscribers, it is imperative to have access to a holistic solution that offers subscribers a single viewing window to all of their different modes of communications. This will save the subscriber both time and money.

Tanla’s Intelligent Call management suite (ICMS) is designed to allow mobile operators to target each of these problems for their subscribers by enhancing the basic functionality  of today’s phones and networks by offering Voice Casting (Out-Dial), Voice to MMS & Voice to email.

ICMS combines a component-based application architecture and enterprise integration capabilities with the expandability and performance of a carrier-grade application. This means that operators can deploy ICMS to increase subscriber satisfaction, maximize network and terminal capabilities, and limit solution costs.

ICMS

 
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