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Product Manager - API


Tanla is looking for a Product Manager - API to guide the design, development, and strategy for the one of the key components of the Tanla Platform, our cloud communication APIs. Our customers and partners integrate to our platform via APIs and SDKs that provide feature rich functionality to engage and communicate with end customers. The ideal candidate has prior experience in the cloud communications/SaaS/ industry with some Product Management experience managing externally-consumable APIs and SDKs.

What you'll be responsible for?

  • Develop product strategy and feature roadmap related to Platform API & SDKs that provide feature functionality related to customer communication and engagement channels.
  • You'll drive the strategy for versioning of our APIs and SDKs with a key focus on minimizing integration effort to our enterprises and partners.
  • Deeply understand the needs of current and target Enterprises and partners through quantitative and qualitative research.
  • Attention to detail & focus on results are paramount. You need to be the voice of the customer in every conversation.
  • You will develop a deep understanding of customer pain points using different communication channels across the globe and help solve them by delivering simple, smooth experiences using our integration toolkit.
  • Work closely with the Platform product team to guide and drive the API & SDK roadmap
  • Work closely with developers and architects to APIs and SDKs as per latest standards and protocols.
  • Work with other product managers, technical writers and integrations teams to create the API reference documentation, client libraries, and integration support documentation.
  • In tandem with engineering leadership, develop appropriate planning, prioritization, and release management processes to enable launch of new methods that our customers need and derive value.
  • Drive superb execution against plan, anticipating risk, and leading discussion via frequent, clear communication, both internally and with customers.

What you'd have?

  • At least 5+ years of hands-on experience with the creation and maintenance of APIs, as well as experience with enterprise communication channels, SaaS products or related features
  • B2B product management experience, preferably in some combination of technical platform or B2B marketplace roles
  • A strong technical background, enabling meaningful contribution to technically-driven features intended to make applications more performant, reliable, and secure; previous development experience in some form is required.
  • Relentless desire to understand developers, integration experts, and end-user customer.
  • A natural talent for mediation of competing interests and ability to find creative solutions.
  • Track record of working with engineering and design teams; people want to work with you again.
  • Product Managers with a development background working in API/large integrations are preferred.
  • Bachelor’s degree in engineering

Why join us?

We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:

  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team who love solving tough problems and have a bias for action.

Tanla is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.