Hyderabad, Telangana IN


Customer Operations

Job Role

The primary objective of this role is to assist Sales team to achieve the targets, by working closely with all the clients/Telcos and provide necessary support to ensure to achieve targets.

What you'll be responsible for?

  • Must have Hands on Experience/Knowledge on A2P SMS with Routing.
  • Client On-Boarding
  • Client Engagement.
  • Escalation Management.
  • Resolving customer complaints and informing concerned stakeholders.
  • Handling customer queries/requests raised via E-mails, calls and ticketing tool.
  • Should have good knowledge SQL, Excel, Advanced Excel & Power Point Presentation.
  • Should have Reporting and analytical skills.
  • SLA & KRA Management.
  • Process and certification related to business operations is plus.

Qualification and other skills

  • Bachelor’s/Master’s degree.
  • Minimum three plus years if experience in the job offered or in a related role

What you'd have?

  • Must have knowledge in SQL, advanced excel and power point presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate both on a technical and non-technical level.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Possess excellent presentation skills and proficiency at making one on one and group presentations.
  • Good in understanding business numbers and sharp in analyzing and predicting trends.
  • Be passionate and able to work in a fast-paced environment.
  • Networking, persuasion, prospecting, negotiation, self-motivated

Why join us?

We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:

  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Connect to join our team

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