CUSTOMER SERVICE DELIVERY (REGULATORY OPERATIONS)
Location
Hyderabad, Telangana IN
Department
General Council & Regulatory
Job Role
Member Operations
What you'll be responsible for?
- Work closely with customers / partners and sub partners to deliver the best possible service byway of coordination and communication on all aspects of the requested service
- Work with the Seniors & Account Managers to address customer complaints and maintain required documentation.
- Produce service delivery, customer satisfaction reports, Operational Process Documents, as per the required format and frequency
- Monitor delivery performance against SLA to ensure all services are delivered and supported within the parameters
- Manage customer feedback, ensuring a swift response and resolution
- Ensure internal databases (Excel) are kept up to date and correct
- Carry out trend analysis to proactively spot any potential problems & communicate this to clients & partners
- Manage major incidents and delays in delivering services to ensure customer is kept up to date with the progress of the incident & work with internal teams to ensure a speedy resolution.
- Produce and maintain Service Delivery Improvement Plans specifically tailored to the customers /partners needs
- Work alongside Account Management to develop the customer's existing portfolio and increase revenue for the business
Qualification and other skills
Should be a graduate
What you'd have?
- Should have strong commend in Articulation – English & Hindi
- Must have 0-3 yrs exp in managing the clients – Customer service, KYC & Risk management
Why join us?
- Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer.
We champion diversity and are committed to creating an inclusive environment for all employees
