Product Manager(WhatsApp)
Location
Bengaluru, Karnataka IN
Department
Product & Engineering
Job Role
The Product Manager is responsible for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products. It also includes working with sales, marketing, and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product and marketing efforts support the company’s overall strategy and goals.
What you'll be responsible for?
- Gather requirements from stakeholders and have them translated to product requirements.
- Manage product backlog and product priorities of OTT channels: Rich business messaging/ RCS, WhatsApp, conversational platform.
- Design, Implement, enable Integrations &deploy chat bot solutions on user stories around conversational flows for various channels (WhatsApp, RCS, Web etc]
- Conduct competitor research to identify gaps in solutions and provide reports on timely basis.
- Design functional aspects of customized projects/products and provide knowledge transfer to development team.
- Monitor project status while in development, provide required assistance to developers and report to relevant stakeholders on the status of the project.
- Collaborate with sales team on concalls and client site meetings to help them with technical solutions.
- Constantly update the sales and presales team, customers about the products and services of Karix
- Assess and analyse customer requirements and prepare required sales proposals.
- Conduct and provide product demos for newly built features and functionalities.
- Evaluate and respond to RFPs, RFIs and RFQs for platform requirements.
- Translate product strategy into detailed requirements and prototypes.
- Scope and prioritize activities based on business and customer impact.
- Collaborate with cross functional teams to drive product launches.
- Ability to create internal product documents like concept notes, product specification documents, flow charts and manuals.
- Requirement analysis & definition, business& systems analysis, solution design (Process modelling, Use cases, LogicalData Modelling, UML)
Qualification and other skills
Bachelor’s Degree with min of 5-7 years of experience in working for CpaaS / CcaaS / SaaS filed. Preferred from SMS / Email/ Whatsapp / RCS business experience.
What you'd have?
- Knowledge on chatbots & automations
- Prior experience of developing chatbots &automation
- Strong Technical Background in mobility, telecom, or software development
- Excellent communication and interpersonal skills with the ability to influence various stakeholders.
- Knowledge on REST API & JSON
- Knowledge on WhatsApp business API, RCS &chatbot platform
- Knowledge of MS Office (Word, PowerPoint, MSproject, MS Visio, Excel)
- Knowledge on Figma
- Strong at analytics, creativity, and quantitative skills
- Fast learner and should be willing to wear multiple hats.
- Takes ownership and accountability of the work.
- Ability to work with ambiguity and solve problems through lateral thinking.
- Excellent coordination skills to manage communication with various cross function teams.
Why join us?
Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees
