SRE II / III

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We are looking for a Senior Site Reliability Engineer (SRE) to ensure high availability, reliability, scalability, and performance of our CPaaS platforms supporting real-time communication services such as SMS, Voice, RCS, WhatsApp and APIs.

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The SRE will work closely with platform engineering, DevOps, networking, NOC to build resilient distributed systems and improve operational excellence.

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• Ensure 99.9%+ Uptime for CPaaS messaging and Voice Services.
• Manage high throughput real-time communication platforms.
• Maintain SLOs, SLIs and error budgets for platform services.
• Conduct incident management, RCA, and post-mortems.
• Build and maintain CI/CD pipelines.
• Establish and maintain Telecom integrations (SS7, SMPP and SIP).
• Own entire platforms (prod and lower environments) Deploying, automating, maintaining, and managing production systems.
• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability.
• Collaborate with Agile teams in defining technical requirements and best practices with containerized and cloud-native applications.
• Represent production support and site reliability in stand-ups, planning sessions, and architecture reviews.

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• Strong knowledge of SRE principles (SLI/SLO/Error Budgets).
• Should have good know how of applications at scale, middleware (RabbitMQ, Redis, Kafka etc) , Databases (postgres, clickhouse etc.), infrastructure & Linux OS.
• Should have very good understanding in Docker and Kubernetes.
• Should understand CI/CD and DevOps tools like Jenkins, Ansible, Shell scripting etc.
• Monitoring and Logging: Experience with monitoring and logging tools (ex. Prometheus/Grafana, ELK, SolarWinds).
• Good Experience of distributed systems.
• Should have worked on high traffic & highly scalable systems in the past.
• Knowledge on fundamental aspects for release automation (packaging, dependencies, deployment, compliance)
• Experience on project management tools such as JIRA and insight on quality analysis as well.
• Experience on working towards drafting Root cause analysis, reports for production deployments.
• Strong incident management skills and ability to work in 24/7 production environments.
• Should have known/how on Release and patch management and CCM.

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• Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaSspace, with opportunities for professional development.
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

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Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.