Transforming last-mile delivery experiences
Elevate end-to-end delivery experiences by unlocking operational excellence.
Transforming last-mile delivery experiences
Elevate end-to-end delivery experiences by unlocking operational excellence.
Elevate fulfilment standards by surpassing customer expectations and efficiently cutting operational costs. Our intelligent digital interaction solutions for the logistics industry offer scalable operational benefits and a gateway to customer delight.
Delivering happiness.
Transforming logistics with intelligent solutions
Featured solutions by use case
Minimise failed deliveries
Adopt a last-mile delivery strategy that is tailored to customer preferences, eliminating the extra hassle and cost associated with failed deliveries and return orders. Utilise our omnichannel solution to proactively confirm and modify delivery details, send alerts on order status, and provide a personalised experience for each customer.
Proactively address shipment issues
Revolutionise your service operations with our automated and dynamic alerts, arming customer service managers with data-backed insights to promptly address unforeseen shipment issues, delays, or damages. Deliver a seamless, on-time, in-full experience to your customers.
Bolster customer satisfaction with on-demand support
Deliver instant and tailored assistance for services such as order modifications, grievance resolution, post-delivery payment support, delivery receipts, and more. Increase customer satisfaction with solutions that prioritise timely, efficient, and individually tailored responses, ultimately reducing customer service costs and churn.
Leverage customer intelligence for improved efficacy
Optimise communication by incorporating customer feedback on service improvements, delivery quality, and other aspects of the delivery experience. Harness the power of our proprietary intelligence, offering smart triggers and insights into customer nuances for enhanced segmentation and superior servicing.
Minimise failed deliveries
Adopt a last-mile delivery strategy that is tailored to customer preferences, eliminating the extra hassle and cost associated with failed deliveries and return orders. Utilise our omnichannel solution to proactively confirm and modify delivery details, send alerts on order status, and provide a personalised experience for each customer.
Proactively address shipment issues
Revolutionise your service operations with our automated and dynamic alerts, arming customer service managers with data-backed insights to promptly address unforeseen shipment issues, delays, or damages. Deliver a seamless, on-time, in-full experience to your customers.
Bolster customer satisfaction with on-demand support
Deliver instant and tailored assistance for services such as order modifications, grievance resolution, post-delivery payment support, delivery receipts, and more. Increase customer satisfaction with solutions that prioritise timely, efficient, and individually tailored responses, ultimately reducing customer service costs and churn.
Leverage customer intelligence for improved efficacy
Optimise communication by incorporating customer feedback on service improvements, delivery quality, and other aspects of the delivery experience. Harness the power of our proprietary intelligence, offering smart triggers and insights into customer nuances for enhanced segmentation and superior servicing.
Connect with experts and peers
Engage with Tanla's specialists and fellow leaders in the logistics industry to discuss the opportunities and challenges.
.webp)
