Technical Account Manager


Dubai, UAE


Customer Success

Job Role

Technical Account Manager

Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization

What you'll be responsible for?

  • Partner with customers’ stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate the achievement of their business and technology objectives.
  • Develop an understanding and knowledge of customer’s products implementation and evangelize capabilities of Karix across all product lines
  • Investigate and solve complex and long overdue problems faced by customers and forwarded by the customer support desk.
  • Manage escalated customer complaints and their major incidents.
  • Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.
  • Proactively identify risks to the customer achieving their stated business goals and working with the account team to provide new solutions.
  • Deliver business value and innovation to a customer’s business by understanding customer’s key business challenges and potential for growth.
  • Proactively communicate technical product changes and other relevant updates.

Qualification and other skills

  • Engineering Graduate in Computer Science or Electronics
  • Proactive, Self-Motivated Individual  with Analytical mindset to solve issues with focus on client/customer requirement
  • Takes initiative and accountability
  • Team Player and actively engage and contribute in the team
  • Ability to manage timelines effectively
  • Must have attention to detail
  • Flexible to work in 24x7 environment
  • Excellent communication in English (written & verbal) and interpersonal skills

What you'd have?

  • Graduate Engineer with PG in Marketing, Communications, ComputerScience or Electronics.
  • 3-4 years of experience in customer success / support / technical account management preferably from Telecom, IT industry
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities. Ability to influence C Level executives.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

Why join us?

  • We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
  • We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Connect to join our team

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