Smart Routing
Deliver a quality experience to your customers by harnessing the power of AI/ML. With dynamic channel selection, you can minimise complaints and ensure best-in-class delivery.
Navigate the complexities of communication by choosing the ideal route to engage with customers based on performance, cost, and preferences. Guarantee swift delivery of messages with our intelligent routing.
Optimise communication performance and cost.
Benefits
Optimised costs and conversions
Unlock cost savings and boost channel ROI with AI-driven precision. Let AI select the most cost-effective channel and high-converting communication method for each interaction, ensuring efficiency and effectiveness in every engagement.
Best-in-class delivery
Create a virtual barrier between your customers and a harmful phishing SMS. With top-tier AI/ML techniques, we provide unparalleled defence by dissecting every aspect of SMS traffic – sender reputation, message intent, call-to-action.
Focus on core operations
Cut out the complexity of choosing the right communication channel and focus on your core operations, by entrusting channel, provider, and time selection to our intelligent systems.
Reduced customer complaints
Enhance customer satisfaction with AI-led routing, which takes into account your customer’s preferences and channel affinity.
Optimised costs and conversions
Unlock cost savings and boost channel ROI with AI-driven precision. Let AI select the most cost-effective channel and high-converting communication method for each interaction, ensuring efficiency and effectiveness in every engagement.
Best-in-class delivery
Create a virtual barrier between your customers and a harmful phishing SMS. With top-tier AI/ML techniques, we provide unparalleled defence by dissecting every aspect of SMS traffic – sender reputation, message intent, call-to-action.
Focus on core operations
Cut out the complexity of choosing the right communication channel and focus on your core operations, by entrusting channel, provider, and time selection to our intelligent systems.
Reduced customer complaints
Enhance customer satisfaction with AI-led routing, which takes into account your customer’s preferences and channel affinity.
Discover the possibilities of our platform
Dynamic Channel Selection
Guarantee optimal delivery and customer satisfaction with a system that dynamically selects the best channel for each message.
Fallback & Retry Mechanism
Ensure message delivery and stay protected from channel failures, by automatically initiating a retry and opting for an alternative channel.
Drag & Drop Workflow Builder
Simplify how you design, modify, and visualise the entire communication workflow across channels - including triggers, conditions, and actions.
User-centric Algorithms
Prioritise customer choices by using AI/ML for optimal communication routes, based on channel affinity, delivery rate, pricing, etc.
Connect with an expert
Understand how Tanla can transform your digital interactions. Our team is ready to help.
