CUSTOMER SUCCESS OFFICER

Location

Bengaluru, Karnataka IN

Department

Customer Success

Job Role

Customer Success – Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transcational Volumes from existing customers/ Ensuring no churn/ ensuring customer satisfaction

What you'll be responsible for?

  • Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
  • Develop an understanding and knowledge of customer’s products implementation and evangelize capabilities of Karix across all product lines.
  • Demonstrate hands-on Karix conversational product knowledge by applying features and functions to customer business priorities.
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to provide new solutions.
  • Deliver business value and innovation to a customer’s business by understanding customer’s key business challenges and potential for growth.
  • Proactively communicate technical product changes and other relevant updates.• Constantly monitor customer digital engagement flows and health across all cross-functional touch points within the customer journey.
  • This can be used to build further use cases on conversations.• Ensure the customer has an exceptional experience while driving outcomes for their business.
  • Provide necessary health checks and reporting to ensure all SLA’s are being met and usage trends show customer adoption.• Act as the customers first line of escalation

Qualification and other skills

BE / B.Tech /M Tech

What you'd have?

Client Management & Success Experience

Why join us?

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.


https://www.tanla.com

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