Chennai, Tamil Nadu IN


Customer Success

Job Role

Customer Success – Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transactional Volumes from existing customers/  Ensuring  no churn/ ensuring customer satisfaction

What you'll be responsible for?

  • Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
  • Develop an understanding and knowledge of customer’s products implementation and evangelize capabilities of Karix across all product lines.
  • Demonstrate hands-on Karix conversational product knowledge by applying features and functions to customer business priorities.
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to provide new solutions.
  • Deliver business value and innovation to a customer’s business by understanding customer’s key business challenges and potential for growth.
  • Proactively communicate technical product changes and other relevant updates.
  • Constantly monitor customer digital engagement flows and health across all cross-functional touch points within the customer journey. This can be used to build further use cases on conversations.
  • Ensure the customer has an exceptional experience while driving outcomes for their business.
  • Provide necessary health checks and reporting to ensure all SLA’s are being met and usage trends show customer adoption.
  • Act as the customers first line of escalation.

Qualification and other skills

  • Engineering Graduate in Computer Science or equivalent
  • Proactive, Self-Motivated Individual with Analytical mindset to solve issues with focus on client/customer requirement
  • Takes initiative and accountability
  • Ability to manage timelines effectively
  • Must have attention to detail
  • Flexible to work in 24x7 environment
  • Excellent communication in English (written & verbal) and interpersonal skills

What you'd have?

1-3 years of experience in Customer Success, Support, Account Management. Preferably from Telecom, IT, Saas company.

Why join us?

  • We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
  • We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Connect to join our team

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