CUSTOMER SUCCESS OFFICER

Location

Chennai, Tamil Nadu IN

Department

Customer Success

Job Role

Customer Success – Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transactional Volumes from existing customers/  Ensuring  no churn/ ensuring customer satisfaction

What you'll be responsible for?


  • Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
  • Develop an understanding and knowledge of customer’s products implementation and evangelize capabilities of Karix across all product lines.
  • Demonstrate hands-on Karix conversational product knowledge by applying features and functions to customer business priorities.
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to provide new solutions.
  • Deliver business value and innovation to a customer’s business by understanding customer’s key business challenges and potential for growth.
  • Proactively communicate technical product changes and other relevant updates.
  • Constantly monitor customer digital engagement flows and health across all cross-functional touch points within the customer journey. This can be used to build further use cases on conversations.
  • Ensure the customer has an exceptional experience while driving outcomes for their business.
  • Provide necessary health checks and reporting to ensure all SLA’s are being met and usage trends show customer adoption.
  • Act as the customers first line of escalation.

Qualification and other skills

  • Engineering Graduate in Computer Science or equivalent
  • Proactive, Self-Motivated Individual with Analytical mindset to solve issues with focus on client/customer requirement
  • Takes initiative and accountability
  • Ability to manage timelines effectively
  • Must have attention to detail
  • Flexible to work in 24x7 environment
  • Excellent communication in English (written & verbal) and interpersonal skills

What you'd have?


1-3 years of experience in Customer Success, Support, Account Management. Preferably from Telecom, IT, Saas company.

Why join us?

  • We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
  • We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

https://www.tanla.com

Connect to join our team

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.