Mumbai, Maharashtra IN


Business Development

Job Role

We are looking for dynamic and goal-oriented individuals to join our Inside Sales Team as Inside Sales Executive/Senior Executive. As a member of this team, you will play a crucial role in driving customer growth, retention, and satisfaction. The ideal candidates will be proactive, customer-focused, and possess strong communication and sales skills.

What you'll be responsible for?

  • Monitor and maximize the share of business conducted with each assigned customer.
  • Ensure that every new customer onboarding results in incremental value to the business.
  • Regularly communicate with customers to build and maintain strong relationships.
  • Provide hands-on support for customer requirements, ensuring their needs are met effectively.
  • Focus on enhancing customer satisfaction (CSAT) through personalized and attentive service.
  • Provide timely and effective support for issue resolution, working collaboratively with cross-functional teams.
  • Escalate complex issues to higher management when necessary.
  • Actively pursue and capitalize on business opportunities to drive sales volumes.
  • Generate regular reports on sales performance, customer feedback, and other relevant metrics.
  • Collaborate with team members and other departments to ensure seamless customer experiences.
  • Share insights and best practices to contribute to the overall success of the Inside Sales Team.

Qualification and other skills

  • Any Graduate
  • Proactive, Self-Motivated Individual with Analytical mindset to solve issues with focus on client/customer requirement
  • Takes initiative and accountability
  • Ability to manage timelines effectively
  • Must have attention to detail
  • Flexible to work in 24x7 environment
  • Excellent communication in English (written & verbal) and interpersonal skills

What you'd have?

1-3 years of experience in Inside Sales, Business Development. Preferably from Telecom, IT, Saas company.

Why join us?

  • We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
  • We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Connect to join our team

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