t a n l a
Connecting
people and things
ChatBot Designer and ChatBot Lead
Bangalore / Mumbai

Role

A ChatBot Designer is responsible for designing engaging and impactful conversational experiences. A ChatBot Designer should understand business requirements, conduct UX research, and create natural dialogue flows keeping technical constraints and product capabilities in mind.

What You'll be responsible for?

  • Understand business requirements from customers and craft conversational dialogue flows aimed to solve customer queries.
  • Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear and compelling conversational journeys
  • Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project
  • Be the client’s advocate and ensure that the solution is aimed at long-term success and exponential ROI
  • Detailed understanding of the underlying technology, platform, and product
  • Keep up with market trends and be a thought leader in the industry

Requirements*

 

  • 4-9 years of relevant experience in UX writing or design
  • Bachelor’s Degree in any field
  • Must have hands-on experience of Rest & Soap API
  • Strong experience with SQL (NoSQL experience is a plus).
  • Must have experience on popular API client such Postman tool
  • Troubleshooting and Configurations on ERP.
  • A clear understanding of Natural Language Processing (NLP) is a bonus
  • Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)
  • Analytical Thinking: Use data-driven decision making to help define best practices of Conversation Design
  • Fluency in other languages apart from English is a bonus