t a n l a
Connecting
people and things
ChatBot Development- Lead
Bangalore / Mumbai

Role:

A ChatBot Designer is responsible for designing engaging and impactful conversational experiences. A ChatBot Designer should understand business requirements, conduct UX research, and create natural dialogue flows keeping technical constraints and product capabilities in mind.

What You'll be responsible for?

  • Understand business requirements from customers and craft conversational dialogue flows aimed to solve customer queries.
  • Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear and compelling conversational journeys
  • Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project
  • Be the client’s advocate and ensure that the solution is aimed at long-term success and exponential ROI
  • Detailed understanding of the underlying technology, platform, and product
  • Keep up with market trends and be a thought leader in the industry

Requirements

  • 4-9 years of relevant experience in UX writing or design
  • Bachelor’s Degree in any field
  • Must have hands-on experience of Rest & Soap API
  • Strong experience with SQL (NoSQL experience is a plus).
  • Must have experience on popular API client such Postman tool
  • Troubleshooting and Configurations on ERP.
  • A clear understanding of Natural Language Processing (NLP) is a bonus
  • Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)
  • Analytical Thinking: Use data-driven decision making to help define best practices of Conversation Design
  • Fluency in other languages apart from English is a bonus

Why Join us ?

We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:

  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team who love solving tough problems and have a bias for action.

 

Tanla is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

https://www.tanla.com