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Cloud Application Support Engineer
What You'd have?
Incident Management and good understanding of SLAs.
Troubleshooting & problem solving skills
Analytical and communication skills.
Strong knowledge on Linux
Very good knowledge on monitoring tools like Prometheus,Loki,Grafana & Solarwinds.
Understanding of Azure Cloud services(Log analytics, Kubernetes, IAM), Powershell, TCP/IP stack and HTTP/SMPP protocols
Understanding of Infrastructure environments – Cloud, VMware, storage, networks, databases, etc.
Strong Linux & Windows Update/Patching Management & Azure Cloud Troubleshooting experience.
Strong knowledge on customizing FluentBit, Loki and Grafana for Monitoring
Having certifications on AZ-900: Microsoft Azure Fundamentals and Microsoft Azure Administrator is a plus
Understanding of middleware processing platforms like Kakfa, RabbitMQ, Redis & Aerospike
Knowledge on ITIL framework
What You’ll be responsible for?
Responsible for proactive monitoring of alerts(Network, Infra, Applications) and taking corrective actions.
Responsible for Incident Management life cycle & Service requests fulfillment.
Responsible for Incident logging, accurately tracks and documents all incidents.
Responsible for configuring monitoring alerts for Infra, Applications and platform KPIs.
Handling Incidents 24X7(Email and Phone Support) and ensure minimal disruption to the service 
Adherence to the process compliance
Adherence to the SLAs defined with the customer
Coordination with cross-group peers both proactively and reactively, produce quality documentation and share with the appropriate team members
Work with product engineering teams to develop SOP documents.
Ability to perform root cause analysis on various service impacting events.
Act as a First Point of Contact for incidents, escalations and business impacting technology issues
To ensure maximum possible service availability and performance of the platforms.
Why join us? 
We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are: 
Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office. 
World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer. 
We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.