You’ll be Responsible For?
Provide support adhering to SLA parameters (including quality, and response/resolution time criteria)
a. Time accounting
b. Ticket management
c. Review of backlogs owned on a shift basis so as to make them close to zero.
d. Review of owned incidents that are completed and need to be closed.
e. Follow-up with customers on the solution provided.
f. Review customer feedback with a view to improving and enhancing support quality
g. Replicate, test and resolve incidents that were logged by customers
h. Ensure proactive communication on the known actions or event
You’d have ?
Why join us?
We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
• World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
Please be aware that we will contact only
candidates who best match the requirements of the position.