What you’ll be responsible for?

• Work closely with customers / partners and sub partners to deliver the best possible service byway of coordination and communication on all aspects of the requested service
• Work with the Seniors & Account Managers to address customer complaints and maintain required documentation.
• Produce service delivery, customer satisfaction reports, Operational Process Documents, as per the required format and frequency
• Monitor delivery performance against SLA to ensure all services are delivered and supported within the parameters
• Manage customer feedback, ensuring a swift response and resolution
• Ensure internal databases (Excel) are kept up to date and correct
• Carry out trend analysis to proactively spot any potential problems & communicate this to clients & partners
• Manage major incidents and delays in delivering services to ensure customer is kept up to date with the progress of the incident & work with internal teams to ensure a speedy resolution.
• Produce and maintain Service Delivery Improvement Plans specifically tailored to the customers /partners needs
• Work alongside Account Management to develop the customer's existing portfolio and increase revenue for the business

What you’d have?

• Should be a graduate
• Should have strong commend in Articulation – English & Hindi
• Must have 0-3 yrs exp in managing the clients – Customer service, KYC & Risk management

Why Join us?

We thought you'd never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture But the real perks are:

Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.

World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

www.tanla.com