t a n l a
Connecting
people and things
Customer Success Manager
Gurgaon

Role - Responsible for Developing and managing client portfolios, maintaining ongoing customer relationships, and networking, implementing success programs, contributing to sales, onboarding, and training clients.

 

What You'll be responsible for?

Sustain business growth and profitability by maximizing value, analyse customer data to improve customer experience, hold product demonstrations for customers, Improve onboarding processes, Evaluate and improve tutorials and other communication infrastructure, Mediate between clients and the organization, Handle and resolve customer requests and complaints, Minimize customer churn, Aid in product design and product development

 

What You'd have ?

Graduate Engineer with PG in Marketing or Communications with 3-6 years from Telecom / Fintech /Product company with Client servicing and Account Management experience

Why Join us?

We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:

• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.

• World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

https://www.tanla.com

Open Positions
Digital Marketing Project Management Lead Project Management Officer MIS (Sales) ExecutiveSr Executive - Finance PostgreSQ DBASr Analyst - Regulatory, Compliance & Risk Management Manager - Technical SupportDME IV (MySQL, PostgreSQl, MongoDB, Oracle DB)Business StrategyBusiness Operations Executive ( A2P Messaging)Manager - LegalCustomer Success Officer Marketing Specialist Technical Account ManagerTechnical Support Manager Lead - Systems EngineerLead - Email DelivarabilityCampaign Executive Global Sales and Carrier Relations Enterprise Sales Business Analyst Quality Assurance - Business ExcellenceBackend EngineerUX DesignerData ScientistData EngineerProduct MarketingLead - Product ManagerSDE II / III - Front End (Vuejs)IT & NE II (Network Admin)IT & Network Engineer III / IV (Network Admin)Sr Technical Writer Process Analyst - Data ProtectionLead - SEOAffiliate Sales ManagerData EngineerNOC Engineer - InfraNOC Engineer - NetworkSite Reliability Engineer QA Engineer - SQE II /IIIManager- Product MarketingMarketing Co-ordinatorMarketing SpecialistSr Analyst - ESGContent Specialist- MarketingPre Sales SpecialistManager - IT Governance, Risk & ComplianceEnterprise SalesCustomer Success ManagerCarrier Relations ManagerSystems Engineer IVDevops Engineer IICustomer Operations IIProduct ManagerInternational -Carrier Relations Technical Account ManagerPre Sales Specialist Product OperationsProject ManagerData Management Engineer IV (Power BI Apache Superset)SDE III / IV ( Dot Net Developer)Systems Engineer II / III (L2 Support)Technical Support Engineer (L1 Support)SDE II / III (Golang)DME III /IV (MY SQL DBA)Key Account ManagerCustomer Service Delivery (Regulatory)