t a n l a
people and things
Customer Success Officer
Mumbai / Bangalore / Gurgaon /

Role: To Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transactional Volumes from existing customers/ Ensuring no churn/ ensuring customer satisfaction

What You'll be responsible for?

Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives. Develop an understanding and knowledge of customer’s products implementation and evangelize capabilities across all product lines

Demonstrate hands-on conversational product knowledge by applying features and functions to customer business priorities. Proactively identify risks to the customer achieving their stated business goals and work with the account team to provide new solutions. Deliver business value and innovation to a customer’s business by understanding customer’s key business challenges and potential for growth. Constantly monitor customer digital engagement flows and health across all cross-functional touch points within the customer journey. This can be used to build further use cases on conversations.

What You'd have ?

Graduate Engineer with  2+ years of proven experience in client services, customer success.

Why Join us?

We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:

• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.

• World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.