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Lead – Product Operations

About the Role: The primary objective of this role is to manage the testing team for SMS Hub and Firewall products to identify any network vulnerabilities, evolving trends and any changes in traffic trends

What You’ll be Responsible for?

To identify grey routes by performing manual testing and simulating international messages in each geography.

To perform daily ILD OTT enterprise testing of all VIL Circles and identify grey routes by performing manual testing and simulating international messages in each geography.

To program manage SMS firewall product operations by managing the day-to-day requests received from partner Telcos.

Campaign management for message simulation

Should be responsible for the Team Management & Delivery

Dashboard management

What you’d have?

10 -12 years of experience in Business & Customer Operations in Telecom

Should be an Engineering Graduate

Team Management Experience

Customer Success & Business Operations experience

Able to communicate both on a technical and non-technical level

Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities

Possess excellent presentation skills and proficiency at making one on one and group presentations

Good in understanding business numbers and sharp in analyzing and predicting trends.

Be passionate and able to work in a fast-paced environment

Why join us?

We thought you'd never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture But the real perks are:

Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.

World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.



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