t a n l a
Connecting
people and things
Lead - Customer Service Delivery
Hyderabad

What you’ll be responsible for?

  • Work closely with customers / partners and sub partners to deliver the best possible service byway of coordination and communication on all aspects of the requested service
  • Work with the Seniors & Account Managers to address customer complaints and maintain required documentation.
  • Produce service delivery, customer satisfaction reports, Operational Process Documents, as perthe required format and frequency
  • Monitor delivery performance against SLA to ensure all services are delivered and supported within the parameters
  • Manage customer feedback, ensuring a swift response and resolution
  • Ensure internal databases (Excel) are kept up to date and correct
  • Carry out trend analysis to proactively spot any potential problems & communicate this to clients & partners
  • Manage major incidents and delays in delivering services to ensure customer is kept up to datewith the progress of the incident & work with internal teams to ensure a speedy resolution.
  • Produce and maintain Service Delivery Improvement Plans specifically tailored to the customers /partners needs
  • Work alongside Account Management to develop the customer's existing portfolio and increaserevenue for the business

What you’d have?

  • Should be a Post Grad
  • Should have strong commend in Articulation – English & Hindi
  • Must have 6 – 8 yrs exp in managing the clients – Customer Service, KYC & Risk management
  • Managing the reports – MIS
  • Team Management

Why Join us?

We thought you'd never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture But the real perks are:

Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.

World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

www.tanla.com

 

 

Open Positions
Business Intelligence & StrategyContent SpecialistEmail Deliverability Specialist (Systems Engineering)Sr Executive - Carrier RelationsSr Executive - HR OperationsProduct Manager (Chatbot)SDE II (PHP, Python & Yii)Key Account ManagerData Engineer - MISCustomer Service Delivery Lead - Customer Service DeliveryProduct Manager (Enterprise solutions) Lead - Business Operations ( PMO)Collections ManagerBusiness Analyst ( Marketing Automation ) Video EditorSystems Eng II (L2 Support)Customer Operations IIAssociate Project ManagerManager – Product OperationsLead – Product OperationsSr Executive – Product OperationsLead- Data Analytics (ESG)Lead DBA (MYSQL) Sr. DBA (PostgreSQl)Manager - Finance & AccountsSales CoordinatorDevops EngineerBusiness Development LeadLead Generation SpecialistCampaign Executive SDE III - Backend (C)Lead - UX SpecialistSDE IV (Python & Django)Technical Support Engineer Content Marketing ManagerTechnical Account ManagerData ScientistSDE III / IV - Backend (Java)Manager - QASOCProduct ManagerBusiness Analyst / StrategistSoftware QA Engineer III / IV (Automation)Project Management-PMOCustomer Success OfficerSDE II - FrontendChatBot Development- LeadRegional Sales ManagerEnterprise Sales ManagerPre SalesAssociate Director - Engineering Independent Consultant ( Intern - Technical Support)Manager - SalesCustomer Success ManagerProject Manager (MIS Automation)Enterprise Sales / Corporate SalesAssociate Director / Senior Manager - PresalesLead - Business OperationsStaff Engineer (Golang)