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NOC Engineer - Infra
Hyderabad

About Role: Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.

What’ll be Responsible for?

  • Design and development of security policies, standards, and procedures in accordance with organization goals.
  • Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions.
  • Responsible for Incident Management life cycle & Service requests fulfilment
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Adherence to the process compliance
  • Adherence to the SLAs defined for the platform, Service uptime.
  • Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members.
  • Responsible to develop SOP documents.
  • Ability to deep dive into identifying the root cause of various service-impacting events and optimizing.
  • Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues
  • To ensure the maximum possible service availability and performance of the platforms
  • Responsible for continuous improvement of the process science.

What you’d have?

  • Experience of 4-6 years in NOC 
  • Experience in Alert/Incident Management and a good understanding of SLAs
  • Troubleshooting, Problem-solving & Strong presentation skills
  • Analytical and communication skills
  • Strong knowledge of Linux, Network & database querying
  • Knowledge of asset management
  • Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds
  • Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.
  • Strong Linux, Networking, Log analysing, and database querying skills.
  • Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards.
  • Experience in alerts mitigation & optimization - Knowledge of the ITIL framework
  • Hands-on exp with observability tools will be an added advantage.
  • Must have expertise in maintaining/updating asset management.
  • Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking.

Why Join us?
We thought you'd never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture, But the real perks are:

  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team who loves solving tough problems and have a bias for action.
  • Tanla is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.