About Role: Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.

What’ll be Responsible for?

• Design and development of security policies, standards, and procedures in accordance with organization goals.
• Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions.
• Responsible for Incident Management life cycle & Service requests fulfilment
• Responsible for Incident logging, accurately tracks and documents all incidents.
• Adherence to the process compliance
• Adherence to the SLAs defined for the platform, Service uptime.
• Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members.
• Responsible to develop SOP documents.
• Ability to deep dive into identifying the root cause of various service-impacting events and optimizing.
• Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues
• To ensure the maximum possible service availability and performance of the platforms
• Responsible for continuous improvement of the process science.

What you’d have?

• Experience of 4-6 years in NOC 
• Experience in Alert/Incident Management and a good understanding of SLAs
• Troubleshooting, Problem-solving & Strong presentation skills
• Analytical and communication skills
• Strong knowledge of Linux, Network & database querying
• Knowledge of asset management
• Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds
• Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.
• Strong Linux, Networking, Log analysing, and database querying skills.
• Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards.
• Experience in alerts mitigation & optimization - Knowledge of the ITIL framework
• Hands-on exp with observability tools will be an added advantage.
• Must have expertise in maintaining/updating asset management.
• Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking.

Why Join us?
We thought you'd never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture, But the real perks are:

• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
• World-class team who loves solving tough problems and have a bias for action.
• Tanla is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.