What You'll be responsible for?

• Responsible to perform Root cause analysis(RCA)
• Responsible for Problem management and OLAs
• Responsible for performance/service KPIs & SLO
• Responsible for patch updates, application deployments, and Configuration management
• Build tools to reduce occurrences of errors and improve customer experience.
• Develop scripts to automate visualization
• Responsible to close queries raised by the Internal teams.
• Working closely with cross-functional teams.

What You'd have? 

• Should have Experience of 4-6 years
• Strong knowledge of problem management, root cause analysis & change management flow Expertise in CI/CD, Shell Scripting, Knowledge of the cloud, Kubernetes, Network, and SQL
• Experience in Patch updates, application deployments & configuration management
• Knowledge of the ITIL framework will be an added advantage
• Ability to make quick decisions and ensure fast failover
• Knowledge management
• Experience with deployment automation(infrastructure as code)
• Ability to use open-source technologies and cloud services
• Willing to work 24*7 shifts.

Why Join us? 

We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are:

• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
• The world-class team that loves solving tough problems and has a bias for action. Tanla is an equal-opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.