Job Scope- Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization

Years of experience- 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT

Qualification: Engineering Graduate in Computer Science or Electronics

Job Responsibilities:
-Managing the existing key accounts
-Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
-Manage escalated customer complaints her major incidents
-Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
-Responsible to maintain accurate records of discussions or correspondence with customers
-Analyze statistics and other data to determine the level of customer service being provided by the organization
-To build and grow good client relationship to ensure retention and business growth.
-To liaise with internal teams to ensure resource availability for on-time project delivery
-To maximize revenue from existing accounts and develop new accounts within current clients
-Collaborate with internal business teams to discuss on possible improvements to customer service
-Conduct regular review meetings with customers to discuss on issues
-Prepare weekly MIS including project status report

Knowledge and Skills:
-Proactive, Self-Motivated
-Analytical mindset to solve issues with focus on client/customer requirement
-Takes initiative and accountability
-Team Player and actively engage and contribute in the team
-Ability to manage timelines effectively
-Must have attention to detail
-Flexible to work in 24x7 environment
-Excellent communication in English (written & verbal) and interpersonal skills