Role - Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.
What You'll be responsible for?
Provide support to internal / external customer while adhering to the set SLA parameters, Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers, monitor key accounts’ performance and take proactive measures, Ensure apt utilization of platform resources with optimum performance outputs
Responding to customers via various communication channels and to provide timely revert / updates / notifications, Ensure 100% adherence to team’s and organizational processes, Ticket management, Customer response and engagement.
What You'd have ?
BE / B.Tech with 3 - 6 years from Telecom domain with proven experience in MySQL DB and preparing complex queries, basic level knowledge in Linux related to commands, customer facing CRM/Ticketing tool.
Flexible to work in 24x7 environment.
Why Join us?
We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
• World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
Please be aware that we will contact only
candidates who best match the requirements of the position.