Bengaluru, Karnataka IN


Key Account Management

Job Role

Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

What you'll be responsible for?

  • Managing the existing key accounts
  • Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
  • Manage escalated customer complaints her major incidents
  • Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
  • Responsible to maintain accurate records of discussions or correspondence with customers
  • Analyze statistics and other data to determine the level of customer service being provided by the organization
  • To build and grow good client relationship to ensure retention and business growth.
  • To liaise with internal teams to ensure resource availability for on-time project delivery
  • To maximize revenue from existing accounts and develop new accounts within current clients
  • Collaborate with internal business teams to discuss on possible improvements to customer service
  • Conduct regular review meetings with customers to discuss on issues
  • Prepare weekly MIS including project status report

Qualification and other skills

  • Engineering Graduate in Computer Science or Electronics
  • Proactive, Self-Motivated Individual  with Analytical mindset to solve issues with focus on client/customer requirement
  • Takes initiative and accountability
  • Team Player and actively engage and contribute in the team
  • Ability to manage timelines effectively
  • Must have attention to detail
  • Flexible to work in 24x7 environment
  • Excellent communication in English (written & verbal) and interpersonal skills

What you'd have?

4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT.

Why join us?

  • We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
  • We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Connect to join our team

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